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Thank You
We want to thank you for your continued feedback concerning our new online banking platform, My Credit Union Online. We understand that there have been some concerns and questions regarding the new features available to you. In the effort of quality service and communication, we have added some of these questions to our My Credit Union Online FAQs.
Will the recurring scheduled transfers that I set up with the previous online banking platform be affected?
Yes. Unfortunately, at this time, recurring scheduled transfers are not available on the new platform. This feature, however, will be available in the next release, coming soon. These transfers will not be carried over to the new platform. Please call a friendly member service representative at 888.322.3732 to see if these transfers can be set up for you internally. We would be pleased to assist you.
Will I be able to customize the timeout setup in the new platform?
The timeout setting has been set globally for all of our users. For your security, we have set your session to timeout after 10 minutes if there are no key strokes detected and after 20 minutes per sign in session.
Will I be able to download my account information into Quicken or Microsoft Money software?
Yes, My Credit Union Online does support certain versions of these interfaces.
How do I enroll in eStatements?
To enroll in eStatements, you must first login to My Credit Union Online. From there, you can click on eStatements on the left hand side of your browser to start self-enrollment in eStatements. Keep in mind that you will no longer receive paper statements once enrolled in eStatements.
How do I enroll in Bill Pay?
To enroll in Bill Pay, you must first login to My Credit Union Online. From there, you can click on Bills on the left hand side of your browser to start the process of setting up your bills and payees.
Is my password case sensitive?
First time users must use the password Liberty1 which is case sensitive, meaning you must enter it with a capital L, lowercase iberty, and the number 1. Once you are logged in, you can create your own unique password, which is not case sensitive.
I bookmarked the old online banking site on my PC. Can I bookmark My Credit Union Online?
Yes. Please go to www.faaerfcu.org, click on the My Credit Union Online icon, and set the login page as one of your favorites, for easy access.
Is My Credit Union Online supported by Macintosh computers?
Yes. You must be sure that you are using Internet Explorer for MAC as your browser. Safari does not support My Credit Union Online.
Now Available…
My Credit Union Online
We’re committed to making improvements to meet all of your online banking needs, especially in the areas of reliability, functionality and stability. As a result, we’ve combined our online banking and bill payment services into one secured member service area.
Our new system offers enhancements in several key areas:
• Simplified Log-In
All of your account information is combined into one area, called My Credit Union Online, so you can use a single log-in process for all home banking functions, including bill pay, account access and eStatements.
• Extra Security
In addition to your member number and 4-digit Call-24 PIN, you will be asked to enter a password each time you log in. When you use the new system for the first time, the password will be “Liberty1.” Once you are logged in, you can choose your own unique password, up to 10-characters, to safeguard your information.
• Added Features
With just a few added clicks, you will also be able to open a new Share Certificate and request email notifications on various items. You can be alerted when your account reaches a particular balance, when payroll and ACH deposits post, when your share certificates are up for renewal, when loans reach maturity, and more! Our new platform will make your online experience even more convenient and secure.
We’re here to help you make the transition from Secure Member Services to My Credit Union Online.
Please refer to our Frequently Asked Questions below.
Will I continue to receive my statement online?
Will I be able to retrieve past statements online?
When can I expect to receive my statement after the update?
Can I still change my address online?
Will I have to re-enter my Bill Pay information?
Will you have any downtime during the upgrade where my Bill Pay information may not work?
When will the upgrade take place?
Why are you upgrading to a new system?
Will I lose access during the upgrade?
Will my current browser be compatible with My Credit Union Online?
Will there be a fee to use My Credit Union Online?
What self-service options will I have with My Credit Union Online?
Who do I contact with additional questions about My Credit Union Online?
Is My Credit Union Online secure?
How do I login to My Credit Union Online?
Will I continue to receive my statement online?
Yes. If you are not currently receiving your statement online, simply login and sign up for eStatements with a valid email address. (back to top)
Will I be able to retrieve past statements online?
Yes. Just login and go to eStatements to retrieve current and previous online statements. (back to top)
When can I expect to receive my statement after the update?
The statement cycle will not be disturbed by the upgrade. Expect to receive your next eStatement at the regularly scheduled time. (back to top)
Can I still change my address online?
Absolutely. Just login and go to Self-Service to make this change. (back to top)
Will I have to re-enter my Bill Pay information?
Not at all. Your Bill Pay information will not be affected by the upgrade. All of your current information will transfer over to My Credit Union Online. (back to top)
Will you have any downtime during the upgrade where my Bill Pay information may not work?
Your Bill Pay information will be inaccessible for a few hours starting the night of the upgrade, September 27. It may take up to 24 hours. We apologize for this inconvenience. (back to top)
When will the upgrade take place?
The upgrade will start on September 27, 2006. Once the upgrade occurs, you’ll find a new login prompt on the login page. (back to top)
Why are you upgrading to a new system?
We’re committed to making improvements to meet all of your online banking needs, especially in the areas of reliability, functionality and stability. As a result, we’ve combined our online banking and bill payment services into our secured member service area. With increased usage and dependency upon online banking, the time was right to address your needs. (back to top)
Will I lose access during the upgrade?
You will be unable to access our previous versions of Online Banking and Secure Member Services area during the upgrade. However, this time is limited and should not be much of an inconvenience to our members. (back to top)
Will my current browser be compatible with My Credit Union Online?
Yes, if your browser worked with the previous version of Online Banking, it will work with our newer, more secure and better My Credit Union Online. FAA Eastern Region FCU requires our members to have a 128-bit encrypted browser (such as Internet Explorer version 6.0) for extra security. A browser check is performed each time a member signs onto or tries to register for online banking. The system will automatically check to make sure that you have the supported browser. If your browser is not supported, you will receive an “Incompatible Browser” error message and will need to make an upgrade. (back to top)
Will there be a fee to use My Credit Union Online?
No. My Credit Union Online is a free service offered to FAA customers as a convenient tool for managing your finances your way, including free Bill Pay! (back to top)
What self-service options will I have with My Credit Union Online?
Plastic card maintenance and authorization
Report your card lost or stolen
Preview pending authorizations on your card
Pin/password change
Member transfer setup
Stop payment
Change address
Add/change email addresses
(back to top)
Who do I contact with additional questions about My Credit Union Online?
Our friendly Call Center Representatives can assist you with any questions you may have. Please call 888.322.3732. (back to top)
Is My Credit Union Online secure?
Yes. Your financial security is very important to us. We’ve taken strong measures to ensure that your information remains safe and confidential. Such measures include 128-bit encryption, pin and password login, and the VeriSign Seal. The VeriSign Seal is the most trusted mark on the Internet and ensures that your information is protected by strong encryption technology and rigorous business authentication practices. Additionally, after you log in, your information passes through a “firewall,” which is a computer especially designed to keep out unauthorized users. (back to top)
How do I login to My Credit Union Online?
In addition to the account number and 4-digit pin you currently use, you will be asked to enter a password each time you log-in. When you use the new system for the first time, the password will be Liberty1. Once you are logged in, you can choose your own unique password, up to10 characters, to safeguard your information. (back to top)
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